March 16, 2020

COVID-19: Message to our clients

The continued spread of COVID-19 in Canada and around the world has understandably raised concerns for you and your families. At Jarislowsky Fraser, the well-being of our valued clients and employees is of deepest concern to us. Following advisories and unprecedented measures by the Canadian and provincial governments, we have implemented further business measures to ensure continuity of our service and operations while doing our part in our communities to help contain the spread of the virus.

Effective today, across all our offices, we are implementing a remote working protocol. In planning for our preparedness, we have ensured that all employees working remotely will be able to perform their functions as usual. As a result, our offices will have reduced accessibility; however, we wish to assure you that our top priority is to continue providing the client service and investment management capabilities that you expect from Jarislowsky Fraser.  These measures are in addition to others that were already in place, such as postponing all non-essential business travel and requiring employees to self-isolate for a 14-day period following personal travel.

Connecting with Jarislowsky Fraser

We know that this is a highly challenging period, and our entire team is available to respond to your needs and answer any questions. You can reach your portfolio manager or another member of the client service team by calling the usual telephone numbers and email addresses.

Investment Management

The stewardship of your investment assets is our primary goal. We are closely monitoring markets, and remain very thoughtful with regards to the investment implications. In periods of market volatility, it is more important than ever that our investment decisions remain underpinned by long-term fundamentals and value. Our strong belief is that quality businesses with solid balance sheets, led by proven management teams, should produce excellent long-term risk-adjusted returns. While market pullbacks are very emotional, we believe a disciplined approach will prevail when markets rebound as they have done in the past.

We value your continued confidence in Jarislowsky Fraser. On behalf of our entire team, I wish to reiterate our commitment to the responsible stewardship of your investments and to supporting you, whatever your needs may be. 



Maxime Menard
President and CEO
Jarislowsky, Fraser Limited

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